Privacy Policy

This Privacy Policy explains how Seasonsole collects, uses and protects the information you provide when you browse our site or place an order for sneakers.

Information we collect

When you place an order, we collect the details needed to process and deliver it: your name, delivery address, email address and order details. Payment is handled through secure checkout, and we do not store your full payment card details on our site.

We also collect basic technical information such as your browser type and the pages you view, so we can keep the store working properly and improve how the sneaker catalogue is presented.

How we use your information

• Processing и fulfilling your orders for sneakers
• Sending order confirmations and updates, including your tracking number once the order ships
• Responding to questions you send by WhatsApp or through the contact form
• Handling returns within 30 days of delivery
• Keeping records required for accounting and legal purposes

Shipping and delivery partners

We share the information needed to deliver your order with the carriers that ship it. Shipping takes 7-15 business days, and orders ship with a tracking number so you can follow the parcel. Shipping is free on orders over $50.

Sharing your information

We do not sell your personal information. We share it only with service providers that help us run the store, such as payment processors and delivery carriers, and only to the extent needed to complete your order or meet a legal requirement.

Cookies

We use cookies to keep items in your cart, remember your preferences and understand how visitors use the site. You can block or delete cookies in your browser settings, though some parts of the store may then not work as expected.

Data retention and security

We keep order information for as long as needed to handle orders, returns and legal obligations. Secure checkout protects your payment details, and we take reasonable measures to safeguard the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices

You can ask to access, correct or delete the personal information we hold about you by contacting us through WhatsApp or the contact form. We will respond within a reasonable time and in line with applicable law.

Changes to this policy

We may update this policy from time to time. The current version is always posted on this page.