Contact Us
Questions about a pair, an order, or a return? The Seasonsole team is here to help. Reach us by WhatsApp or through the form on this page, and we will get back to you as soon as we can.
How to reach us
- WhatsApp: the quickest way to ask about sizing, stock, or an order you have already placed.
- Contact form: send us a message with your question and your order number if you have one. We reply by email.
Order and shipping questions
Orders are shipped with a tracking number, so you can follow your pair from dispatch to delivery. Shipping takes 7-15 business days. Shipping is free on orders over $50.
If you need to check where your order is, message us on WhatsApp with your order number and we will look it up.
Returns
If a pair is not right for you, returns are accepted within 30 days of delivery. Contact us first so we can guide you through the process and tell you what we need from you. Please send shoes back in the condition you received them, with the original packaging where possible.
Before you write
- Include your order number if your question is about a current order.
- Tell us the brand, model and size you are asking about so we can answer accurately.
- For sizing questions, mention the size you usually wear and we will help you compare.
Checkout and payment
Checkout is secure, and your details are handled safely. If something goes wrong during checkout, send us a message and we will help you sort it out.
Following the season
Seasonsole follows the season and collects favourite signature models from Nike, Air Jordan and Adidas at discount prices. If you are looking for a particular model or size, ask us. We are happy to tell you what is available and when a pair may be back. Our team is made up of people who follow sneaker releases closely, so questions about fit, materials and styling are welcome too.
Send us a message on WhatsApp or through the contact form and we will help you find the right pair.